Common Mistakes Customers Make When Booking A Home Cleaning

Cleaning a house isn’t most people’s idea of fun, but it has to be done. If you’re not up for it, hiring professional help is the ideal way to remove this task from your to-do list. The biggest advantages of hiring a professional are that they reduce the time and effort you spend on getting the same task done yourself.

Home cleaners tackle all the dust, dirt, and stains from the flooring, walls, and other places in your home and ensure your home is presentable. Most professional house cleaning services also provide a guarantee for what they offer which means that if they miss something which is part of their obligation to clean, they will be back to correct the issue quickly and efficiently.

However, while hiring a professional home cleaning agency may sound easy, people invariable commit mistakes that should have been avoided, and this affects the outcome and quality of the work. To help you avoid making such similar errors, Neva Home Cleaning has compiled a list of three of the most common mistakes clients make when booking a home cleaning.

1. Underestimating the condition of the house and time required to clean it.

One of the most common mistakes people make when booking a house cleaning is underestimating the condition of the place and how much time will be required to complete a good quality cleaning job that is not rushed. The reason most people make this mistake is that customers would like to pay less for the work that is done. Unfortunately, a thorough cleaning job doesn’t work that way.

At Neva Home Cleaning, we always try to explain why we need more time to complete a job with a decent result so that we do not get any complaints and we won’t be required to return for re-do cleaning visit.

2. Trying to lure the cleaning lady to work directly with them.

Often, after hiring a cleaning company a couple of times, people try to entice the cleaning lady to work directly for them. We believe the reason people opt to hire directly is that a freelancer’s hourly cleaning rate is lower than that of cleaning companies. One of the reasons for the difference in prices is because cleaning companies have higher taxes to pay, advertising costs and also require training resources to develop the cleaning crew's skills.

At Neva Home Cleaning, we always try to explain to clients the benefits of working with a cleaning company rather than enticing a worker to work directly with them.

3. Not reading the Terms and Conditions of the cleaning service.

Often, clients do not read the Terms and Conditions of the cleaning service that are provided to them in the emails they receive, along with confirmation of the cleaning appointment. Every cleaning company has its own rules and procedures. How they serve, what kind of cleaning they provide, whether cleaning supplies are provided or not, and other details are mentioned in the terms and conditions. When something is missed, there may be a misunderstanding between the client and the cleaning company, which could lead to a conflict.

At Neva Home Cleaning, when confirming the booking for house cleaning, we always advise our clients to read through our terms and conditions. To read our terms and conditions, please click here.

Offering the best home cleaning and maid services in Brooklyn, Manhattan, and NYC, at Neva Home Cleaning we work hard and diligently to provide an excellent service and make you feel comfortable. We offer hourly rate pricing for home cleaning services based on the size and condition of the apartment or house.

For a complete list of services, please click here. If you have any questions about home cleaning or want a free estimate for cleaning your house, apartment, we’d love to hear from you. Please contact us here.